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The AI Team Production Guarantee is the only scope-bound fix-or-refund promise built for managed AI Agents operating for UAE businesses. It is also called the Money Back Guarantee, but it is not a blanket refund — it follows the approved scope, setup evidence, and remediation.
The promise
The guarantee rewards operational discipline. It applies to the affected Agent only after scope, access, client obligations, cost rules, QA evidence, go-live approval, run evidence, and remediation are clear.
If AI Team cannot make the approved Agent perform the agreed workflow after required setup obligations are met, AI Team keeps working on it or refunds AI Team fees for the affected Agent, subject to the applicable agreement.
Eligibility
The guarantee is evidence-led, not opinion-led. These gates keep it honest and keep both sides clear on when it applies.
Approved Agent scope and excluded scope are recorded.
Client obligations, setup inputs, access, Company Brain sources where needed, approval rules, cost policy, and escalation owners are complete.
The Agent has a current Production Evidence Pack with production-live state and accepted evidence for the material claim keys.
Deployment QA evidence and AI Team go-live approval are recorded.
The underperformance issue is inside the approved workflow and acceptance bar.
Run logs, exceptions, approval history, provider constraints, and remediation attempts are available for review.
What it is not
A guarantee that claims everything is worth nothing. These limits keep the Production Guarantee credible and compliant.
Refund scope
The guarantee never makes you pay for another client's heavy provider usage, and it never refunds vendor bills, ad spend, or unrelated Agents.
Exclusions
Clear exclusions keep the guarantee fair. Most exclusions come down to scope, access, client obligations, or excluded regulated workflows.
Remediation
The remediation window is 14-30 days depending on Agent tier, workflow complexity, client response time, and provider availability. AI Team may refund earlier when the issue cannot be resolved.
Time to fix the approved workflow before a refund is reviewed.
Run logs, QA evidence, remediation attempts, and the accepted Production Evidence Pack inform the decision.
Approved refund decisions become finance- and legal-reviewed billing adjustments before any refund action.
The review and any refund stay scoped to the affected Agent, never the whole account.
Where it connects
The Production Guarantee is one part of how AI Team keeps managed AI Agents honest for UAE businesses.
FAQ
These answers keep the promise concrete: a scope-bound fix-or-refund path, not a blanket refund and not an outcome guarantee.
No. It is a scope-bound fix-or-refund path for approved Agent workflows. It applies only after setup obligations, access, approval rules, cost policy, Company Brain sources where needed, deployment QA, go-live approval, and remediation are complete, and only for the affected Agent.
The refund is capped at AI Team setup and subscription fees paid for the affected Agent, subject to the applicable signed agreement. It does not cover pass-through provider usage, third-party vendor bills, ad spend, API usage, CRM seats, client-owned subscriptions, or unrelated Agents.
AI Team works to fix the approved workflow first. The remediation window is 14-30 days depending on Agent tier, workflow complexity, client response time, and provider availability. AI Team may elect to refund earlier when the issue cannot be resolved.
Only after the purchased Agent clears setup, access, approval, cost policy, Company Brain, deployment QA, evidence, and go-live gates, and only when the underperformance is inside the approved workflow and acceptance bar. Payment alone never makes an Agent live or guarantee-eligible.
Yes. 'Money Back Guarantee' is the plain-language public name for the AI Team Production Guarantee. Both names describe the same scope-bound fix-or-refund path; neither turns it into a blanket refund or an outcome guarantee.