Legal

Acceptable use policy

This policy explains prohibited use, excluded sectors, manual-review categories, and enforcement for AI Team, a service operated by Akii Technologies, Ltd.

Version and owner

Effective 2026-06-25. Owner: legal-compliance. This policy is enforced through setup intake, operator review, model-route controls, and go-live gates.

AI Team serves ordinary business workflows.
Client requests can be rejected, paused, or re-scoped when they create legal, safety, privacy, platform, billing, or operational risk.
Policy exceptions require named owner, evidence, rationale, and legal/compliance approval where needed.

Prohibited use

Agents must not be used for unlawful, abusive, deceptive, unsafe, or unauthorized activity.

No fraud, harassment, malware, phishing, credential abuse, account takeover, platform circumvention, unlawful surveillance, or unauthorized access.
No spam, deceptive impersonation, rights-infringing data use, or attempts to bypass approval gates, spend caps, rate limits, access controls, or safety restrictions.
No public-form submission of credentials, tokens, private records, medical records, regulated finance records, or full customer exports.

Excluded sectors and workflows

Healthcare providers, medical workflows, regulated financial firms, and regulated financial workflows are outside standard AI Team setup.

Excluded healthcare examples include patient workflows, diagnosis, treatment, triage, medical advice, medical records, and provider operations.
Excluded regulated finance examples include banking, lending, insurance, investment, credit decisions, regulated payment activity, and financial advice.
If these signals appear in intake answers, free text, tools, or operator review, the workflow must be rejected or escalated before onboarding.

Manual-review categories

Some non-excluded workflows can continue only after manual review and documented controls.

Public sector, education/minors, legal privileged data, residency-sensitive work, sensitive data, high-impact HR, and employment decisions require manual review.
Refunds, discounts, account changes, external messages, payroll-impacting summaries, or customer-facing claims may require approval mode.
Manual review decides data class, model route, subprocessors, retention, human oversight, and whether the work is declined.

Outbound communication

Cold outbound, deliverability-sensitive messaging, opt-out handling, and consent-dependent communication require explicit review and approved rules.

Clients must maintain lawful consent, suppression lists, unsubscribe handling, and sender-domain governance where required.
Agents must respect channel rules for email, SMS, WhatsApp, social platforms, voice, and CRM messaging.
AI Team may throttle, pause, or require human approval for outbound messages that create compliance or reputation risk.

Data and source use

Clients must only connect systems, datasets, providers, and APIs they are authorized to use.

Third-party terms, robots rules, API limits, data-provider restrictions, and platform policies must be respected.
Paid APIs and high-variance providers require approved ownership, cost caps, warning thresholds, stop rules, and escalation owners.
AI Team can remove or disable providers that create unacceptable reliability, security, compliance, privacy, or cost risk.

Enforcement

AI Team may pause Agents, revoke access, require scope changes, preserve investigation records, or terminate service.

Enforcement can apply immediately where continued operation could harm clients, end users, platforms, Akii, or AI Team.
Repeated or severe violations can lead to account termination.
Records needed for billing, legal, security, audit, or incident investigation may be retained according to the retention policy.

Next step

Need help applying this policy?

Start with setup so AI Team can confirm the work, required access, approval rules, pass-through costs, and go-live requirements.

Start setup Contact AI Team